In my book The Decision to Trust there is a chapter on trust in leadership. I suggest that trust among followers comes in part from practices such as "demonstrating capability," "being predictable and having integrity," "aligning stakeholder interests," and "manifesting benevolence." Captain Schettino of the ship Costa Concordia seems to have failed in all of these areas. His flawed maneuver near the coast showed a lack of competence. His unauthorized buzzing of the coast to salute his friend...
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