Showing Tag: "trust" (Show all posts)

Penn State and the Trustworthy Organization

Posted by Robert Hurley on Friday, July 13, 2012, In : Articles 
The Freeh report on the Penn State Sandusky child abuse case is now out and it confirms much of what we know about why some organizations produce major trust violations.

1. Individual leaders failed to exercise appropriate stewardship and ethical decision making
2. The Board of Trustees failed to proactively hold management accountable
3. Weak and overly decentralized HR and Compliance functions failed to contain risk.
4. The Penn State culture valued sports and image over transparency, ethics an...
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Europe in a state of low trust towards Greece

Posted by Robert Hurley on Saturday, February 11, 2012, In : Articles 

Greece badly needs a bailout from the stronger economies in Europe but the finance ministers in these countries seem to have grown skeptical of the commitments coming from Athens. Ministers vented their frustration in public as well. “We cannot live with a system where promises are made and repeated and repeated and implementation measures are from time to time too weak,” said Jean-Claude Juncker of Luxembourg, who chairs meetings of the 17 euro zone finance ministers.

The response to ex...


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Training in Business and Economics May Increase Greed

Posted by Robert Hurley on Monday, February 6, 2012,
In a study published in the December 2011 edition of the Academy of Management Learning and Education journal, Long Wang, Deepak Malhotra and Keith Murnighan provide further evidence that exposure to economics and the virtues of self-interested behavior can make people more greedy.This follows other research that showed that business students were more likely to engage in opportunistic behavior than students in other types of schools (e.g., Education). We who teach business students must be c...
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Obama is right - Military Shows the Way to Higher Trust

Posted by Robert Hurley on Wednesday, January 25, 2012,
The data from Harris Polls supports President Obama's statement in his State of the Union speech, that if we follow the military's example our government will be more trusted. Over the past 30 years the public's confidence in the military has grown but declined in Congress. The reason? The American public doubts the efficiency and effectiveness of Congress to get the right things done, but they do not doubt the capability of the military to protect the country. When Congress makes lofty promi...

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Cruise Ship Captain a Defining Example of Untrustworthy Leader

Posted by Robert Hurley on Friday, January 20, 2012,
In my book The Decision to Trust there is a chapter on trust in leadership. I suggest that trust among followers comes in part from practices such as "demonstrating capability," "being predictable and having integrity," "aligning stakeholder interests," and "manifesting benevolence." Captain Schettino of the ship Costa Concordia seems to have failed in all of these areas. His flawed maneuver near the coast showed a lack of competence. His unauthorized buzzing of the coast to salute his friend...
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84% Disapprove of Congress - Loss of Trust

Posted by Robert Hurley on Tuesday, January 17, 2012,
A record 84 percent of Americans say they disapprove of the way the Congress is doing its job compared with just 13 percent who approve of how things are going, according to a Washington Post/ABC News public opinion poll published on Monday.Research has shown that a primary reason for low approval ratings is that most Americans do not think that Congress, as it operates now,  is competent! Trusting a person, organization or institution requires that we think they care capable of delivering. S...
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An addendum to David Brooks Piece on President as Leader

Posted by Robert Hurley on Friday, January 13, 2012, In : Opinions 
As I expect from Brooks (NYT Jan 12 The CEO in Politics), an insightful view of leadership. I agree with Brook's view but would add a few "must haves" to be a great President based on my 2012 book The Decision to Trust - 1) a few of Brook's points (e.g., instrumentality), can be expressed as "they are great stewards" which implies they serve the larger interests and take a long term perspective. 2) It is political judgment "plus"; beyond political judgment, they also need to be good decision ...

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Facebook FTC Settlement is Not Trustworthy

Posted by Robert Hurley on Wednesday, November 30, 2011, In : Opinions 

Facebook and the FTC settled a complaint today concerning privacy. Since its inception, Facebook has had to induce trust to get people to share things about themselves. One way they did this was to tell people that they could control their own privacy on the site. Trust helps people overcome thei...


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Judge Rakoff Stands for Truth and Restoring Trust

Posted by Robert Hurley on Tuesday, November 29, 2011, In : Articles 
Judge Rakoff once again stands for restoring trust by insisting that the SEC provide facts concerning wrong doing rather than settling out of court and allowing Citibank to claim no wrong doing. He rejected a 285 million dollar settlement because there was not real agreement concerning the truth about what Citibank did wrong. The alleged betrayal of trust was in concealing the fact that they had deliberately designed an instrument to fail, like Goldman's Abacus deal. It was alleged that they ...
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Penn State and Restoring Trust

Posted by Robert Hurley on Thursday, November 10, 2011,
The Board of Trustees at Penn State has fired its President and its legendary football coach. Is their action an example of appropriate justice or overreaction? The answer lies in understanding something about repairing trust and reputation after there has been a serious betrayal. The Board's first role is to repair the University and its reputation. To do this a few things are necessary from research on successful trust repair. They must acknowledge and take ownership of the failures, act im...
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